Home Loan Hardship Assistance

Chevron Valley understands sometimes situations occur that make it difficult for you to make your monthly mortgage payments. Our Workable Solutions Program is aimed at helping our members who are experiencing these hardships.

To determine the need for hardship assistance, start with the following questions:

• Are you unemployed?
• Have you had a change in jobs that has caused a decrease in your income?
• Have you had to relocate due to loss of employment or a job transfer?
• Is illness affecting your ability to make your current mortgage payments?
• Has divorce affected your ability to make mortgage payments?
• Has there been a recent death in the family?
• Have you been impacted by a natural disaster?

If you answered “Yes” to any of the above questions, we may be able to assist you (based on investor or insurer guidelines on your loan).

Please review the available options and complete the Workable Solutions Application to request assistance from our Harship Assistance team. In order for Chevron Valley to review your loan, you must provide us with some basic information.

Please complete and send the Workable Solutions Application form along with the following supporting documentation and a letter explaining the reason you are unable to maintain your current monthly mortgage payment to the address or fax number below, or bring into any branch office. 

• 2 recent consecutive pay stubs, or
• 2 consecutive months of credit union statements, or
• 2 consecutive tax returns, and
• Letter of Authorization (if applicable to speak with a third party)

Please note your mortgage account number on the top right-hand corner of each page for identification.

If you have a First Mortgage, Second Mortgage, Home Equity Loan, or Home Equity Line of Credit:

Call us at 1-888-737-4282 Monday through Friday between the hours of 8:00 a.m. and 6:00 p.m. PDT to discuss your situation and the Loss Mitigation solutions that are available to you.

You can bring in your completed package to any branch; fax to 1-661-587-3953; or mail it to:

Chevron Valley Credit Union
8200 Granite Falls Dr.
Bakersfield, CA  93312.

Additional information may be necessary, and Chevron Valley will contact you during the Workable Soultions Application review assistance process.

Upon our receipt of your information, we will respond to you within 30 business days. It is important for you to let us know the best method to communicate with you. If you have a preferred time for us to contact you or a daytime telephone number, please provide that information in your completed package.

Our goal is to assist every customer on a personal basis and determine the best possible solution for you.

To receive information from the Department of Housing and Urban Development on a HUD certified counseling agency call 1-800-569-4287.

NOTICE TO ANY RECIPIENT WHO HAS: (A) FILED BANKRUPTCY; OR (B) RECEIVED A DISCHARGE IN BANKRUPTCY. Please be advised that nothing herein constitutes either a demand for payment of the debt or a notice of personal liability to you if you received a discharge of such debt or if your debt is subject to the automatic stay of section 362 of the Bankruptcy Code.