Chevron Valley Credit Union is committed to protecting the privacy of our members. In general, you can visit us on the World Wide Web without disclosing to us who you are or revealing any information about yourself. There are several areas, however, that will collect certain information about you, and we want you to know how we handle that information.
Cookies are electronic markers that are stored directly on the computer you are using to indicate activity or to access a specific web site or pages contained on a web site. When you return to the web site, your browser will give that information back to the server.
If you disable cookies on the computer you are using to access our web site, you will not be able to bank online with us.
We do not encode your personally identifiable information in our cookies. However, if you send an e-mail, Chevron Valley Credit Union collects and stores personally-identifying information in order to process your e-mail, form or application. This information is not sold to any third parties. Due to the volume of e-mail activity, these messages are deleted after they are answered or completed. Paper copies of these documents may be stored in a secure file.
If you visit a secure site, such as home banking, you will be asked for personal identification numbers which will give you access to the member- only section of our website. This information enables Chevron Valley Credit Union to regulate entry to the member-only portions of our website and to measure member usage. Any identifying information gathered is used exclusively to fulfill your requested transaction and is not shared or sold to third parties.
If you do not interact with us when you browse our web site anonymously, we do not collect your personal information including your email address. We may, however, gather data that is not personally identifiable to you such as your length of user visit, number of hits and pages visited. This data helps us evaluate the usefulness of our web site.
If you link to another site from any of our pages, you are leaving our site pages, and we cannot be held responsible for any information that may be gathered at a linked site. We make every effort, however, to ensure that all linked sites follow similar privacy policies as ours to offer you maximum security and privacy.
What You Can Do to Protect Your Privacy
Protect your account numbers, card numbers personal identification numbers (PINs) and passwords. Never keep your PIN with your credit or check/ATM card.
Use caution when disclosing your account numbers or social security number to others. If someone calls you claiming to represent the credit union, and asks for your account number, PIN or your password, beware. Official credit union staff will not ask for such information
Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent activity or unauthorized use of your account(s), we will attempt to contact you immediately. If your address or phone numbers change, please let us know.